TERMS AND CONDITIONS
What is in the fine print.
here are bullet points of this big long, legal document.
- By using your service, you agree to these terms and conditions.
- Activation fees are non-refundable.
- Service that does not work with the gotw3 router is non-refundable.
- Equipment is refundable if returned in original shipped condition less $50.00 restocking fee.
- Shipping is non-refundable
- Internet service fees that are not paid by the 30th of the month, will be disconnected on the first. There is NO GRACE PERIOD. No exceptions without prior approval from firstname.lastname@example.org
- If you cancel, and you do not return your sim card, you will be charged $400.
- We want you to be a happy customer. If you have an issue, email us at email@example.com
Welcome to Hometown Entertainment! Thanks for choosing us. Your Service terms and conditions are part of this Customer Agreement (“Agreement”) and are provided by Hometown Entertainment (“Hometown Entertainment”) or one of its affiliates. Your service is for use within the Hometown Entertainment coverage area. Together, your Plan and any features you use are your Service. The current version of this Agreement and the terms and conditions for your Service are available online at Hometown Entertainment.us.
By using the Service you are agreeing to every provision of this Agreement whether or not you have read it. This Agreement also applies to anyone who uses your Service.
We’d hate to see you go, but you may cancel service for any reason at anytime. If you have not received your equipment, a fee of $50.00 will be assessed before a complete refund will be issued, this is, for instance, if we must restock or cancel your equipment order. If your account has been activated, no refunds will be provided for the activation, only the equipment totaling $199.99 will be refunded within a 30-day period from the date of installation. Refunds are only issued to customers who have not received service (use of internet) within the first 10 days and only after we have exhausted all means to provide internet service. Any customer who has used an acceptable amount of data, which is defined as 10GB within a one month period, will NOT be entitled to our refund policy. All equipment including our sim card must be returned in working order, before a refund is issued. If your account is cancelled due to non-payment, you must return our sim card, or, a fee of $400 will be billed to you. If your services have been suspended due to non payment, then a fee of $50 will be assessed to reactivate your service.
Changes to the Agreement or Your Service
We may change prices, the monthly cost, or any other term of your Service or this Agreement at any time, but we’ll provide notice first. Notice, as defined can be either and email, a written letter, post on social media platform, or any other publicly viewed medium. If you don’t like the change, remember you can cancel at any time. But, if you use your Service after the change takes effect, that means you’re accepting the change. If we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change.
My internet equipment
Your internet equipment must comply with Federal Communications Commission regulations, be certified for use on the network, and be compatible with your Service. We may change your wireless device’s software, applications or programming remotely, without notice. This could affect your stored data, or how you’ve programmed or use your wireless device. By activating your SIM (Subscriber Identity Module) card, you agree we own the intellectual property and software in the SIM card, that we may change the software or other data in the SIM card remotely and without notice, and we may utilize any capacity in the SIM card for administrative, network, business and/or commercial purposes. Reselling our service is stickily prohibited and we reserve the right to bring legal retribution to anyone who has violated this policy to court for violation of these terms at the violators expense to recover any intellectual property. We do offer resell, for wholesale to authorized retailers.
Coverage and Service Availability
Wireless devices use radio transmissions, so unfortunately you can’t get Service if your device isn’t in range of a transmission signal. And please be aware that even within your network coverage area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather. We may take any action to protect and maintain the integrity of the network.
If you lose Service for more than 72 hours in a row and we’re at fault, contact us at support@Hometown Entertainment.com within the 30-day billing period and we’ll give you a credit for the time lost. This is your only right for interrupted Service.
You are responsible for paying all mandatory taxes and fees set by federal, state, and local governments that we are required to collect and remit to the government. Additional fees from the MNO (Mobile Network Operator) may also apply.
Billing and Payments
The availability of Service depends on your payment in advance of the monthly charge when it is due. If you fail to make payment when due, your Service will be suspended and/or cancelled. By making a payment, you will have access to Service for the designated period of time. If your account is deactivated for non-payment, You must pay $49.99 to reactive your service. This is a pre-pay service and it must be paid in advance in order to receive service. No exceptions. Your account can be cancelled for non-payment. When your account is cancelled, we will re-assign the ICCID number associated with your account, and that ICCID number may no longer be available to you.
We will not provide you with monthly, paper bills, but, will send you an invoice through your account email or set up automatic payments through your bank or debit/credit card. Automatic payments will not receive monthly invoices. You are responsible for paying your monthly charges before the due date for the Service provided under this Agreement, including charges made by any person you permit to have direct or indirect access to your phone even if you did not authorize its use.
Lost or Stolen Devices
We’re always here to help! It’s important that you notify us right away support@HometownEntertainment.us, so we can suspend your Service to keep someone else from using it.
Our right to limit or end Service or end this Agreement
We can, without notice, limit, suspend or end your Service or this Agreement with you for any good cause, including, but not limited to: (1) if you: (a) breach this agreement; (b) resell your Service; (c) primarily use data on other wireless companies’ networks; (d) use your Service for any illegal purpose, including use that violates trade and economic sanctions and prohibitions promulgated by any US governmental agency; (e) install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate an RF signal without our permission; (f) if we are permanently unable to provide Service to you; or (2) if you, any user of your device or any line of service on your account, or any account manager on your account: (a) threaten, harass, or use vulgar and/or inappropriate language toward our representatives; (b) interfere with our operations; (c) “spam,” or engage in other abusive messaging or calling; (d) modify your device from its manufacturer’s specifications; or (e) use your Service in a way that negatively affects our network or other customers. We can also temporarily limit your Service for any operational or governmental reason.
DISCLAIMER OF WARRANTIES
We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your Service, your wireless device, or any applications you access through your wireless device. We do not warrant that your wireless device will work perfectly or will not need occasional upgrades or modifications, or that it will not be negatively affected by network–related modifications, upgrades or similar activity. If you download or use applications, services or software provided by third parties (including voice applications), 911 or E911, or other calling functionality, may work differently than services offered by us, or may not work at all. Please review all terms and conditions of such third–party products. Hometown Entertainment is not responsible for any third–party information, content, applications or services you access, download or use on your device. You are responsible for maintaining virus and other Internet security protections when accessing these third–party products or services.
WAIVERS AND LIMITATIONS OF LIABILITY
You and Hometown Entertainment both agree to limit claims against each other for damages or other monetary relief to direct damages. This limitation and waiver will apply regardless of the theory of liability. That means neither of us will try to get any indirect, special, consequential, treble or punitive damages from the other. This limitation and waiver also applies if you bring a claim against one of our suppliers, to the extent we would be required to indemnify the supplier for the claim. You agree we aren’t responsible for problems caused by you or others, or by any act of God.
We hope to make you a happy customer! Most customer concerns can be quickly resolved by contacting customer support. You can dispute charges for any Service(s) within 30 days of the date the disputed charge was incurred by emailing us at support@HometownEntertainment.us.
BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT Hometown Entertainment, 636 Greeson RD NE, Resaca, GA 30735 . IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 30-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE CHARGE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE.
About this Agreement
If we don’t enforce our rights under this agreement in one instance, that doesn’t mean we won’t or can’t enforce those rights in any other instance. You can’t assign this Agreement or any of your rights or duties under it without our permission. However, we may assign this Agreement or any debt you owe us without notifying you.
If we send notices to you, they will be considered received immediately if we send them to your email . If you need to send notices to us, please send them to support@HometownEntertainment.us.
If any part of this agreement, including anything regarding the arbitration process (except for the prohibition on class arbitrations as explained in part 7 of the dispute resolution section above), is ruled invalid, that part may be removed from this agreement.
This agreement and the documents it incorporates form the entire agreement between us. You can’t rely on any other documents, and you have no other rights regarding Service or this agreement. This Agreement isn’t for the benefit of any third party except our affiliates, subsidiaries, agents, and predecessors and successors in interest. Except where we’ve agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state.
EQUIPMENT INSTALLATIONS FOR CAMERAS ETC. (Other than Internet)
We love the chance to serve you and have you become part of the Hometown Entertainment family! Our goal is to always provide an amazing and smooth installation on all the equipment that we offer. Estimates are exactly what the word implies, an estimate and DOES NOT reflect to total cost of the project. Installations that are outside an (hour) drive shall have an additional charge of $37.50 per hour of drive time. Hourly rates are assessed at $75.00 and will be billed/payed at the end of each installation day, with a limit of 8 hours a day max charged and a 1 hour minimum on all installations. Please be sure to have a form of payment ready at the end of each installation day. Labor may not always be assessed on estimates. Any questions can be directed to our staff at admin@Hometown Entertainment.com or contact us during normal business hours.