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FAQ

If you don’t find an answer to your question, please feel free to call or fill out the form below and send an email..

IS THERE A COMPLICATED SETUP PROCESS WHEN I RECEIVE MY ROUTER?

Not at all! We streamline this for your convenience. Simply turn it on and go! Remember your 4G LTE signal is directly proportional  to the speed/bandwidth you’ll experience.  Building structure type and environmental objstructions can also effect the signal strength as well.

If you need help, professional installation service is available.

WHERE CAN I USE THE SERVICE?

4G service is available all over.  The gotW3 router works all across America, Mexicao, Puerto Rico and the Virgin Islands.

It works in your home or business.  You can take it in your RV or out to your campsite.  

The gotW3 is perfect for over the road truck drivers. 

 

CAN I TRAVEL WITH MY ROUTER? CAMP WITH IT? TAKE IT TO GRANDMA’S HOUSE?d?

These are wireless mobile routers, and they can be used “on the move”. We’ve tested them on interstates in vehicles, camping in national parks, friends houses, Grandma’s house and everywhere else. This being said, there are definitely times when heading into wooded areas or valleys/mountains, the signal will cut out. However, if you are on open roads with many cell towers around then it’s relatively steady. Think of our routers like your cell phone… you have coverage a lot of the time but not all of the time. We would recommend using it in one place overall, but traveling with these are quite nice. Just don’t expect perfect constant signal anywhere and everywhere.

HOW MANY DEVICES CAN I USE ON 1 ROUTER?

This depends on the connected devices and can range from 10-25 per router. 

WHAT ARE THE AVERAGE SPEEDS OF GOTW3 INTERNET PLANS?

The speeds of all of our plans depend entirely on how close you are to cell towers in your area. We’ve had reports of over 45 MBPS from those that are right under a tower with LTE all the way down to 1 MBPS that are far away from one. 

We have antenna options that can help with areas of slow speed and low cell coverage.

WHAT CAN I DO TO GET BETTER RECEPTION AND INCREASE SPEED?

Outdoor Directional Antenna

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Our Outdoor Directional Antenna can be used in those remote areas that have poor tower coverage and reception.  

The antenna can increase speed and connectivity in those areas that are not getting great reception.

DO I HAVE TO SIGN A CONTRACT AND DO YOU RUN A CREDIT CHECK? ARE THESE REALLY MONTH TO MONTH PLANS?

All of our plans require no contract, and no credit checks! Yes, these are month to month prepaid subscription plans! Each payment prepays your next 30 days. You may of course cancel your subscription with us at anytime. You own your router and can restart your gotW3 subscription at any time. Additionally, our 14-Day Money Back Guarantee allows you to try our service at No Risk! If the service does not meet your needs in any way, simply return the device for a complete refund of your order total less a $50 restocking fee.

WHY IS ONE PLAN CHEAPER THAN THE OTHER? DO I GET ANYTHING MORE FOR MY MONEY?

The price difference comes down to the varied cost of service for the best carrier in your area.  We find the lowest price with the best signal in your coverage area for the best experience.  

DO ANY OF YOUR GOTW3 PLANS THROTTLE?

NO. Here’s how it works. If you live in downtown Los Angeles and try to surf during rush hour, you may not receive the highest speeds because the cell towers get clogged. Unless something similar like this happens to you, then all should be well. Put it this way, we haven’t had any complaints. Legally we have to let you know that where you will be utilizing our routers, the major carriers may be working on the cell towers close to you that could slow you down. That usually doesn’t happen, but occasionally it does. We have no control over possible network optimizations being conducted by major carriers if any of their towers are being updated or de-prioritized.

ONCE I SUBSCRIBE TO ONE OF YOUR PLANS, DO I OWN THE ACCOUNT AND THE DEVICE?

You are the owner of the device. When subscribing to gotW3 Internet you are responsible for paying for your first month of service as well as the upfront cost of the device. We do have a 14-Day money back guarantee if you are not satisfied with the service (less a $50 restocking fee for the device).  You may of course cancel your subscription with us at anytime with NO Cancellation Fee! Easy, Simple, Clean!

HOW IS THIS DIFFERENT FROM MY UNLIMITED PHONE PLAN?

Unlimited phone plans are ONLY unlimited for PHONE data use. Unlimited phone plans only allow 5GB-10GB of tethering (the ability to use the phones data with your computer, tablet, or other connected devices). That is the equivalent of streaming a couple HD Netflix movies. Unlike an unlimited phone plan, gotW3 internet plans and devices can entirely replace your slow home or office internet solution for an unlimited, unthrottled, high-speed wireless data connection.

WILL THIS WORK WITH A VPN - virtual private network?

Yes.  A static IP is available.

WHAT IS THROTTLING/REDUCED SPEEDS?

Throttling is lowering your speed. Often, a carrier will offer a plan with XGB of LTE, and then “unlimited” data afterwards at a throttled/reduced speed. For some MVNOs, even on the LTE portion, they cap the speed at which they deliver data at less than you could achieve with a major carrier, essentially freeing up room for the carrier to deliver faster speeds for other users.

WHAT IS DE-PRIORITIZATION?

After a certain limit, carriers will “de-prioritize” your data if there is congestion on their network. Essentially, you’re promised full-speed data up to the de-prioritization threshold, and then full-speed if the network is not congested. Fuzzy, but it gives the carrier some wiggle room to let lower-capacity users get full-speed over higher capacity ones. It won’t be as slow 3G speed, but it will be slower than full-speed LTE.

So, essentially de-prioritization happens with all carriers and only occurs when there are too many heavy users at once resulting in there being no other choice but to single out the heaviest users to make room for everyone on the network. If a network is freed up then unlimited 4G speed will be attainable for those that use the internet for normal use. (Streaming and gaming in binge mode is not considered normal use)

Throttling is actually putting a cap on the 4G speeds of each user under any circumstances, even normal and responsible use. For example, someone who has a plan that only allows for 10GB of 4G LTE data speeds would immediately be slowed down to 3G or slower after they’ve used their designated 10GB. With de-prioritization unless the network becomes congested, which happens with every cable company’s internet out there, then unlimited 4G plans will be able to perform as advertised.

Examples of 1GB of usage: 2 hours of standard video streaming or 36 hours of music streaming or 68 hours of web browsing.

CAN I GET A STATIC IP?

Yes.  Your router can be configured for a static IP.

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