FAQ

If you don’t find an answer to your question, please feel free to call or fill out the form below and send an email..

WHERE CAN I USE THE SERVICE?

4G service is available wherever there are cell towers.   

It works in your home or business.  You can take it in your RV or out to your campsite.

 

WHAT CAN I DO TO GET BETTER RECEPTION AND INCREASE SPEED?

Outdoor Directional Antenna

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Our Outdoor Directional Antenna can be used in those remote areas that have poor tower coverage and reception.

The antenna can increase speed and connectivity in those areas that are not getting great reception.

DO I HAVE TO SIGN A CONTRACT AND DO YOU RUN A CREDIT CHECK? ARE THESE REALLY MONTH TO MONTH PLANS?

All of our plans require no contract, and no credit checks! They are month to month prepaid subscription plans. Each payment prepays your next 30 days. You may of course cancel your subscription with us at anytime. 

HOW IS THIS DIFFERENT FROM MY UNLIMITED PHONE PLAN?

Unlimited phone plans are ONLY unlimited for PHONE data use. Unlimited phone plans only allow 5GB-10GB of tethering (the ability to use the phones data with your computer, tablet, or other connected devices). That is the equivalent of streaming a couple HD Netflix movies. Unlike an unlimited phone plan, these internet plans and devices can entirely replace your slow home or office internet solution for an unlimited, unthrottled, high-speed wireless data connection.

WILL THIS WORK WITH A VPN - virtual private network?

Some VPN’s are compatible and some are such data hogs that they will not work.  There is no way to tell for sure which ones will or will not work.

WHAT IS THROTTLING/REDUCED SPEEDS?

Throttling is lowering your speed. Often, a carrier will offer a plan with XGB of LTE, and then “unlimited” data afterwards at a throttled/reduced speed. For some MVNOs, even on the LTE portion, they cap the speed at which they deliver data at less than you could achieve with a major carrier, essentially freeing up room for the carrier to deliver faster speeds for other users.

WHAT IS DE-PRIORITIZATION?

After a certain limit, carriers will “de-prioritize” your data if there is congestion on their network. Essentially, you’re promised full-speed data up to the de-prioritization threshold, and then full-speed if the network is not congested. Fuzzy, but it gives the carrier some wiggle room to let lower-capacity users get full-speed over higher capacity ones. It won’t be as slow 3G speed, but it will be slower than full-speed LTE.

So, essentially de-prioritization happens with all carriers and only occurs when there are too many heavy users at once resulting in there being no other choice but to single out the heaviest users to make room for everyone on the network. If a network is freed up then unlimited 4G speed will be attainable for those that use the internet for normal use. (Streaming and gaming in binge mode is not considered normal use)

Throttling is actually putting a cap on the 4G speeds of each user under any circumstances, even normal and responsible use. For example, someone who has a plan that only allows for 10GB of 4G LTE data speeds would immediately be slowed down to 3G or slower after they’ve used their designated 10GB. With de-prioritization unless the network becomes congested, which happens with every cable company’s internet out there, then unlimited 4G plans will be able to perform as advertised.

Examples of 1GB of usage: 2 hours of standard video streaming or 36 hours of music streaming or 68 hours of web browsing.

CAN I GET A STATIC IP?

Sorry, no static IP.

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