TERMS AND CONDITIONS
What is in the fine print.
Here are bullet points of this big long, legal document.
- By using our service, you agree to these terms and conditions.
- Capped Data Packages cut off when data limit is reached.
- Unlimited packages, to our knowledge, have no caps and not throttle and no daily usage limit.
- Activation fees are non-refundable.
- Service that does not work with the gotw3 C4R400 router is non-refundable.
- Equipment purchased from Hometown Entertainment is refundable with condition and must be returned at customers expense.
- Shipping is non-refundable
- Carrier fees are non-refundable
- Internet service fees that are not paid by the 1st of the month, will be disconnected on the first. There is NO GRACE PERIOD. Internet is Pre-Paid. No exceptions.
- If you cancel, and you do not return your sim card, you will be charged $400.
- Internet service is paid via ACH monthly auto pay called an e-check.
- We want you to be a happy customer. If you have an issue, email us at firstname.lastname@example.org
a INTERNET SERVICE
Welcome to Hometown Entertainment! Thanks for choosing us. Your Service terms and conditions are part of this Customer Agreement (“Agreement”) and are provided by Hometown Entertainment (“Hometown Entertainment”) or one of its affiliates. Your service is for use within the Hometown Entertainment coverage area. Together, your Plan and any features you use are your Service. The current version of this Agreement and the terms and conditions for your Services are available online at HometownEntertainment.us.
By using the Service you are agreeing to every provision of this Agreement whether or not you have read it. This Agreement also applies to anyone who uses your Service.
We’d hate to see you go, but you may cancel service for any reason at anytime.
Internet is prepaid. If you cancel, midmonth, your service will end the last day of the month no matter what day you started. As per our billing cycle, which starts the first of the month. All service is prorated the second month. Cancelling in the first 30 days does not entitle you to continued service.
If you have not received your equipment, a fee of $50.00 will be assessed before a complete refund will be issued, this is, for instance, if we must restock or cancel your equipment order. If your account has been activated, no refunds will be provided for the activation, only the equipment totaling $199.99 will be refunded within a 30-day period from the date of installation. Refunds are only issued to customers who have not received service (use of internet) within the first 7 days and only after we have exhausted all means to provide internet service. Any customer who has used an acceptable amount of data, which is defined as 10GB within a one month period, will NOT be entitled to our refund policy. All equipment including our sim card must be returned in working order, before a refund is issued. If your equipment is returned after the intial 30 days of service, and is in good working order, a $75 equipment refund will be issued. Equipment must be returned to S&B, PO Box 31, Resaca, GA 30735.
If your account is cancelled due to non-payment, you must return our sim card, or, a fee of $400 will be billed to you. If your services have been suspended due to non payment, then a fee of $50 will be assessed to reactivate your service.
Changes to the Agreement or Your Service
We may change prices, the monthly cost, or any other term of your Service or this Agreement at any time, but we’ll provide notice first. Notice, as defined can be either and email, a written letter, post on social media platform, or any other publicly viewed medium. If you don’t like the change, remember you can cancel at any time. But, if you use your Service after the change takes effect, that means you’re accepting the change. If we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change.
My internet equipment
Your internet equipment must comply with Federal Communications Commission regulations, be certified for use on the network, and be compatible with your Service. We may change your wireless device’s software, applications or programming remotely, without notice. This could affect your stored data, or how you’ve programmed or use your wireless device. By activating your SIM (Subscriber Identity Module) card, you agree we own the intellectual property and software in the SIM card, that we may change the software or other data in the SIM card remotely and without notice, and we may utilize any capacity in the SIM card for administrative, network, business and/or commercial purposes. Reselling our service is stickily prohibited and we reserve the right to bring legal retribution to anyone who has violated this policy to court for violation of these terms at the violators expense to recover any intellectual property. We do offer resell, for wholesale to authorized retailers.
Equipment purchased from Hometown Entertainment can be returned during the 7 day trial and must be shipped at the customers expnese to S & B, PO Box 31, Resaca, GA 30735. It is strongly suggested that you get tracking and insurance.
To be eligible for a return, everything must be in the same condition that you received it including all packaging, wire wraps and SIM card. If you are returning just a SIM card, it must be shipped in a padded envelope.
There are certain situations where only partial refunds are granted:
– Any item not in its original condition is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery.
Coverage and Service Availability
Wireless devices use radio transmissions, so unfortunately you can’t get Service if your device isn’t in range of a transmission signal. And please be aware that even within your network coverage area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather. We may take any action to protect and maintain the integrity of the network.
If you lose Service for more than 72 hours in a row and we’re at fault, contact us at support@Hometown Entertainment.com within the 30-day billing period and we’ll give you a credit for the time lost. This is your only right for interrupted Service.
You are responsible for paying all mandatory taxes and fees set by federal, state, and local governments that we are required to collect and remit to the government. Additional fees from the MNO (Mobile Network Operator) may also apply.
Billing and Payments
Internet service is pre-paid. All internet plans must be paid on or before the first day of the month. The availability of Service depends on your payment in advance of the monthly charge when it is due. Monthly service payments will be made via ACH E-checks from your bank.
There is no grace period for pre-paid service. If the service is not paid on or before the due date, the service will be disconnected. There are no exceptions.
If you fail to make payment when due, your Service will be suspended for 24 hours before it is cancelled. By making a payment, you will have access to Service for the designated period of time. If your account is deactivated for non-payment, you must pay $49.99 to reactive your service, may require a new sim card for $10 and you may have days of down time due to non-payment.
This is a pre-pay service and it must be paid in advance in order to receive service. No exceptions. Your account will be cancelled for non-payment.
We do not provide you with monthly, paper bills or invoices. You will receive an emailed receipt for your monthly payment.
Once service is disconnected and not just suspended, the sim is de-activated, and cannot be re-activated. To restore service , the customer will have to sign up for a new plan and a new sim card. The cost will be the service plan currently available, activation fee ($35) SIM card fee ($10) plus shipping ($10)
DISCLAIMER OF WARRANTIES
We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your Service, your wireless device, or any applications you access through your wireless device. We do not warrant that your wireless device will work perfectly or will not need occasional upgrades or modifications, or that it will not be negatively affected by network–related modifications, upgrades or similar activity. If you download or use applications, services or software provided by third parties (including voice applications), 911 or E911, or other calling functionality, may work differently than services offered by us, or may not work at all. Please review all terms and conditions of such third–party products. Hometown Entertainment is not responsible for any third–party information, content, applications or services you access, download or use on your device. You are responsible for maintaining virus and other Internet security protections when accessing these third–party products or services.
WAIVERS AND LIMITATIONS OF LIABILITY
You and Hometown Entertainment both agree to limit claims against each other for damages or other monetary relief to direct damages. This limitation and waiver will apply regardless of the theory of liability. That means neither of us will try to get any indirect, special, consequential, treble or punitive damages from the other. This limitation and waiver also applies if you bring a claim against one of our suppliers, to the extent we would be required to indemnify the supplier for the claim. You agree we aren’t responsible for problems caused by you or others, or by any act of God.
We hope to make you a happy customer! Most customer concerns can be quickly resolved by contacting customer support. You can dispute charges for any Service(s) within 30 days of the date the disputed charge was incurred by emailing us at support@HometownEntertainment.us.
BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT Hometown Entertainment, 636 Greeson RD NE, Resaca, GA 30735 . IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 30-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE CHARGE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE.
About this Agreement
If we don’t enforce our rights under this agreement in one instance, that doesn’t mean we won’t or can’t enforce those rights in any other instance. You can’t assign this Agreement or any of your rights or duties under it without our permission. However, we may assign this Agreement or any debt you owe us without notifying you.
If we send notices to you, they will be considered received immediately if we send them to your email . If you need to send notices to us, please send them to info@HometownEntertainment.us.
If any part of this agreement, including anything regarding the arbitration process (except for the prohibition on class arbitrations as explained in part 7 of the dispute resolution section above), is ruled invalid, that part may be removed from this agreement.
This agreement and the documents it incorporates form the entire agreement between us. You can’t rely on any other documents, and you have no other rights regarding Service or this agreement. This Agreement isn’t for the benefit of any third party except our affiliates, subsidiaries, agents, and predecessors and successors in interest. Except where we’ve agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state.