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Info@HometownEntertainment.us

706-383-9057

You get a 7 Day Trial Period on devices and plans. 

 

If you’re not satisfied, email to  arrange a return.

 

7-DAY MONEY BACK GUARANTEE

Each membership includes 7 days from the date of RECEIPT OF DEVICE to test out the device and service at no risk. If the device or service does not meet your expectations and you would like a full refund, the device must be shipped back within 7  days from the date at which you received it. The device must be in the original pacakaging and in the same condition in which you received it.  Devices returned after this period will not be entitled to a refund for either the device or any monthly prepayments.

Trial Period policy

Returns

Our policy lasts 7 days and covers routers / service only. You must contact us via email within 7 days of delivery.  If 7 days have gone by since your initial purchase, unfortunately, we can’t offer you a refund or exchange.  You must not have used more than 10 Gb of data in total for the period of time prior to requesting the cancelation.

Refund will be for the price of the purchased plan minus the non-refundable activation fee (if applicable)  and postage.

To be eligible for a return, everything must be in the same condition that you received it including all packaging, wire wraps and SIM card. If you are returning just a SIM card, it must be shipped in a padded envelope.

There are certain situations where only partial refunds are granted:

– Any item not in its original condition is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 7 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a check will be mailed to your address on file.  There are no refunds for postage or activation fees. Refunds may take up to 30 days to process before the initiation of the refund. Refunds are not issued due to non-compatible or unapproved hardware.  We can only guarantee compatibility of our service with the hardware we sell or recommend that is listed on this page.

Exchanges

Equipment is only replaced if they are defective or damaged. If you need to exchange a damaged it the same item, send us an email at info@hometownentertainment.us and you will be issued a return authorization code.  You will then send your item to:

S & B, P.O. Box 31, Resaca, GA  30735

Shipping
To return a product, you should mail your product to:

S & B, P.O. Box 31, Resaca, GA  30735

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Use of this site implies you have read and agree to our terms of service.