F.A.Q.

Hometown Entertainment ioffers high-speed internet connectivity through a 4G LTE network. TWe provide high speed wi-fi to any place in America that has a cell tower.  To go with our internet, we also provide TV streaming TV   that is complete with live TV and video on demand.  No matter where you live, we can provide the internet and entertainment you need for your home or business.

For normal internet usage, YES! No more hard data caps and no more overage charges!  Our unlimited plan includes unlimited high-speed data for normal internet usage such as streaming music, movies, surfing, gaming and more! However, surfing/downloading illegal content as well as data abuse is prohibited. Data abusers are those who purposefully push limits or conduct known illegal activity such as torrenting. Members who consistently use over 800+GBs for consecutive months, in some limited cases could be asked to split your usage between two accounts, as that is typically considered outside of normal household internet usage. For reference, in 2023 the average household in America uses 551.4 GB of data (down) per month (https://www.allconnect.com/blog/report-internet-use-over-half-terabyte) So just please utilize our devices with regular discretion so we can continue to provide our members with high-speed wireless internet.

Our plans require no contracts or credit checks! Yes, these are month to month plans. Each payment pre-pays for your next 30 days of membership. You may of course cancel your subscription with us at any time by simply returning your device.  Monthly charges will continue until the device has been received. Additionally, our  7-Day Money Back Guarantee allows you to try our service at No Risk! If the service does not meet your needs in any way, simply return the device within 7 days of receipt for a complete refund. 

The speeds of all of our routers depend entirely on several key factors.

1) How close are you to a cell tower in your area?

2) What type of connection and antennas does the tower have?

3) How much network congestion does the tower have?

We have customers getting over 150+ MBPS from those who are closer to a cell tower with LTE+, all the way down to 5 MBPS who are too far from a cell tower. For many, it’s somewhere in the middle. We recommend testing it out risk-free and if it doesn’t meet your expectations, return it within 7-days for a full refund. No questions asked.

We have plans starting at $79 a month.  Call or text and we will help you choose the one that is right for you or your business.

To be sure you can use our service, it’s best to contact our customer support first so they can determine how far away from the nearest tower you truly are and what is the  best option for you.  Call or text and our friendly staff will be glad to help.  706. 383.5097

 YES! Online gaming works using our service with Xbox, Playstation, Computer, etc. Performance (ping/speed) varies based upon your proximity to a cell tower, the speed of the tower, and local tower congestion. Many of our members have reported excellent experience when using our service for gaming and unlike Satellite Internet, there are no restrictions on the type of games you play.

When you sign up with Hometown, our technical service department will determine the best router for your needs and location.  The router/wi-fi modem, will be preconfigured for your service.

The equipment can be picked up locally or shipped via Priority US Mail. 

Set up is simple.  Our wifi routers are truly plug and play!  Simply plug the router into the wall and connect your devices to the WIFI network! 

Our service is available anywhere in the United States that there is a cell tower including Puerto Rico and Alaska!

(STRICTLY U.S.A. USAGE ONLY) These are wireless mobile routers/hotspots, and CAN be used “on the move”. Think of our devices like your cell phone… you have coverage most of the time but not all of the time. Our plug and play routers offer a superior range/connectivity, but must remain plugged into power. 

We ship our equipment 6 days a week via United States Priority Mail. 

Local pick-up is available 7 days a week. 

The initial start up cost for service depends on the plan you sign up for.  Our plans start at $79 a month.  

Equipment is free and there is no activation fee.

Your monthly payment will be the amount of your plan.  There are no hidden fees.

Your payment will be due the first of every month.  We require electronic e-checks from your bank or a credit card on file.  If you need to pay a different day of the month, we can arrange a specific date.

Hometown offers a full 7-day money back guarantee if the service does not work to your satisfaction.   Simply return the equipment in the same condition and packaging in which it was received, and you will be refunded your purchase amount.  No questions asked.